Shipping&Delivery

Shipping and Delivery

How much is shipping and delivery?

Once you've provided the delivery address and chosen a shipping method, the costs will be calculated and shown on screen.

You don't need to complete the order just yet, as there are still a few more details that need to be entered before the order is finalised.

When should my order arrive?

We will deliver the goods within 48 hours after your payment is successful.

Usually, from the day your order ships, you can expect to be showing off your new hand-crafted purchase in around 3-15 business days.

We also offer an express shipping option during the checkout process for some orders. Our shipping partners advertise express delivery in 3-7 business days.

It's important to note that in some countries, you may need to allow an additional 4-5 days for your local customs.

What if my order is later than expected?

If your order hasn't reached you within 15 business days, the best first step is to contact your local post office in case they are holding the package for you. You'd be surprised how often this is the case!

You can check on the progress of your order up until it gets shipped over here.

If you feel that your order is taking much longer than it should, you've allowed a reasonable time for your local customs to peek at your awesome new stuff, and your local post office was not able to help, contact us and we'll see what we can do. When contacting us, please let us know your order number and the full correct delivery address so we can help you as soon as possible.

Where will my order be sent from?

What to do if you are charged duty or customs taxes

1 - Please pay the requested amount, if you're able.

2 - Take a photo of the receipt, clearly showing the amount, and that it has been paid.

3 - Send us that picture together with your order number in a new support request here.

Once we have received all of the above information, we'll get back to you within a day or two.

We're sorry that this happened, and we don't like it either - but we're always here to make things right for you.

Please read through the descriptions of the item to gain a thorough understanding of the item specifications, compatibility, price and shipping terms before placing an order.

If you are uncertain about any terms, feel free to email us: service@malaymall.comĀ as we are online 24/7